Problem
We solve the chronic inefficiency of corporate service 24/7: long lines, plastered robots that follow strict decision trees and fail in the face of complex problems, and the high cost of telecom intermediaries that process voice and data in an outsourced way. This model generates brand abandonment — 32% of consumers leave a company after a single negative experience with bots — loss of revenue, and chronic customer dissatisfaction. At the same time, large corporations in regulated sectors, such as healthcare, financial services, and government, face a second critical problem: they cannot expose sensitive data to public AI models or absorb the increasing and unpredictable cost of tokens in global clouds. Voxcia solves both ends at the same time: we eliminate telecom intermediaries by processing voice and STFC networks natively on our own Core, and we offer a hybrid AI architecture that connects to both global providers and local private LLMs.
Solution
Voxcia is an omnichannel platform (CPaAs/IaaS) with natively integrated AI at the infrastructure level, and not as a surface layer on top of third-party services. AI works on three fronts within our Core: natural language processing to conduct conversations with real contextual understanding, in voice (URA/IVR and STFC), WebRTC, WhatsApp, SMS and chat; real-time sentiment analysis to adapt the tone and response strategy during the interaction itself; and deep integration - what we call Deep-Stack - with legacy CRMs, ERPs and Helpdesks, so that each response is contextualized to the real history of that specific customer. The role of AI is not to simulate human service; it is to eliminate the barrier between telecom infrastructure and conversational intelligence that today forces companies to integrate multiple expensive and slow suppliers.
Business model
We primarily monetize via recurring subscription (IaaS/SaaS) scalable by volume of interactions and active resources, complemented by three additional sources: per-use billing for seasonal peaks, enterprise licensing with dedicated instances for hyper-regulated sectors (hospitals, banks), and value-added services, such as accelerated setup, AI consulting, and creation of unique synthetic voices with the client's brand identity. Today we are already operating in the commercial phase, with revenues between R$ 360 A thousand and R$ 1 million a year. Our unit economics improve structurally with scale: since we process voice and STFC natively in our own Core, the marginal cost of activating a new customer is practically zero, CAC is kept low by a consultative sales model combined with high-conversion digital channels, and the contract contribution margin tends to grow as we dilute fixed infrastructure costs among a larger customer base - without the toll
Market
The global voice assistant market grows
33.6% per year.
Voxcia is positioned in the highest-value segment: \rt1b{Enterprise and
Critical Mission}.
Market Projection 2034
$121.08B
Source: Fortune Business Insights
Competitors
Our direct competitors are large CCaaS and AI-powered CX automation platforms, such as Zenvia and Take Blip, as well as enterprise chatbot providers integrated with legacy URAs. Indirectly, we compete with global providers of cloud communication and telecom APIs, such as Twilio. Our advantage to win is structural, not just a product: we process voice and STFC natively in our own Core, eliminating the middleman that makes it more expensive and adds latency to all competition based on third-party CPaaS; and we operate a hybrid AI architecture that connects global providers (OpenAI, DeepSeek) and local private LLMs, something that no direct competitor offers with the same depth of data sovereignty. In addition, we don't compete with BPOs and call centers — we position ourselves as the provider of our own infrastructure with AI that they need to modernize, which transforms potential competitors into distribution channels.
Competitive differentiation
Our disruptive differential is based on independence
technological and hybrid AI architecture. First, we process
the communication flow and audio processing directly with
the telecommunication networks (STFC) and WEB on our own
Core, eliminating expensive middlemen like Twilio to reduce
drastically costs and latency. Second, we connect
natively both to global providers (OpenAI, DeepSeek)
as for local private LLMs, guaranteeing total sovereignty and
data privacy.
Entry barrier
Our disruptive differential is based on independence
technological and hybrid AI architecture. First, we process
the communication flow and audio processing directly with
the telecommunication networks (STFC) and WEB on our own
Core, eliminating expensive middlemen like Twilio to reduce
drastically costs and latency. Second, we connect
natively both to global providers (OpenAI, DeepSeek)
as for local private LLMs, guaranteeing total sovereignty and
data privacy.